Lawrence & Hanson Group App Privacy Policy

Updated June 2022

This Privacy Policy applies to Lawrence & Hanson Group Pty Ltd ABN 69 080 350 812 (“we, us, our, or Lawrence & Hanson”).

We currently carry-on business under various trading names. This Privacy Policy also applies to our other divisions or related bodies corporate from time to time.

We are committed to protecting your privacy, in accordance with applicable Australian privacy laws including the Australian Privacy Principles and credit reporting provisions in the Privacy Act 1988 (Cth) (“Privacy Act”).
This Policy explains how we collect, use, disclose and otherwise handle personal information. Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable (for example, your name, email address and phone number).

1. What we collect

We do not collect any private information or cookies in the app.

Our app contains:

  • this month’s (eBranch) banner slideshow
  • branch locator function
  • a link which takes the user to the eBranch webshop site (in responsive mode) and where the user needs to be authenticated (using login credentials) to use various account related features.

In and of itself, the App itself, does not collect:

  • Payment information
  • Authentication information
  • Contacts, call or SMS information
  • Microphone or camera data
  • Device or app usage data

But when the end user accesses the eBranch webshop (from within the app), the webshop itself collects information which is covered in below terms and conditions and Privacy policy.

2. How we use location information

On our app, the location information is used in the home tab to display the nearest available branch to user’s current location.

If the user does not allow the app to access the user’s current location, then a generalised map showing branch locations across all of Australia is displayed instead.

The branch locator function in the app also facilitates:

  •  a search for the closest branch (in which case it needs to know ‘closest to where’)
  • a search for branches in a given suburb or postcode (in which case it displays distance from current location)

The user’s location is not stored and is not shared with any other functions or servers.

It is used as described above and then completely disregarded.

3. Complaints Process

We will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week. If your complaint can’t be resolved at the first instance, we will ask you to submit your complaint in writing.

We will endeavour to acknowledge receipt of your written complaint within 5 business days of receiving it and to complete our investigation into your complaint in a timely manner. This may include, for example, gathering the relevant facts, locating and reviewing relevant documents and speaking to relevant individuals.

In most cases, we expect that complaints will be investigated and a response be provided within 30 days of receipt of your written complaint. If the matter is more complex and our investigation may take longer, we will write and let you know, and tell you when we expect to provide our response.

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (see further information).

4. Our contact details

Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details are set out below.

Mail: Privacy Officer, Lawrence and Hanson Group, P.O. Box 165 Blackburn VIC 3130


Telephone: 03 9243 3555

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