Updated June 2022
We are committed to protecting your privacy, in accordance with applicable Australian privacy laws including the Australian Privacy Principles and credit reporting provisions in the Privacy Act 1988 (Cth) (“Privacy Act”).
This Policy explains how we collect, use, disclose and otherwise handle personal information. Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable (for example, your name, email address and phone number).
We do not collect any private information or cookies in the app.
Our app contains:
In and of itself, the App itself, does not collect:
On our app, the location information is used in the home tab to display the nearest available branch to user’s current location.
If the user does not allow the app to access the user’s current location, then a generalised map showing branch locations across all of Australia is displayed instead.
The branch locator function in the app also facilitates:
The user’s location is not stored and is not shared with any other functions or servers.
It is used as described above and then completely disregarded.
We will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week. If your complaint can’t be resolved at the first instance, we will ask you to submit your complaint in writing.
We will endeavour to acknowledge receipt of your written complaint within 5 business days of receiving it and to complete our investigation into your complaint in a timely manner. This may include, for example, gathering the relevant facts, locating and reviewing relevant documents and speaking to relevant individuals.
In most cases, we expect that complaints will be investigated and a response be provided within 30 days of receipt of your written complaint. If the matter is more complex and our investigation may take longer, we will write and let you know, and tell you when we expect to provide our response.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (see www.oaic.gov.au.for further information).
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details are set out below.
Mail: Privacy Officer, Lawrence and Hanson Group, P.O. Box 165 Blackburn VIC 3130
Telephone: 03 9243 3555